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Frequently Asked Questions (FAQ)
1. What is ‘Manjakani’? ‘Manjakani’ is a Malay
word for “Oak Galls” which come from oak trees.
It is traditionally used in Asian countries for women after
the childbirth and also to treat the vaginal discharge and
related infections.
2. What is ‘Tongkat Ali’? ‘Tongkat Ali’ or its
scientific name “Eurycoma Longifolia Jack” or
sometimes known as “Long Jack” is a root of a
tree normally found in the jungles of South East Asia. It
is traditionally used as a medicine to boost the sexual performance
among men and also to increase the blood circulation and metabolism.
3. Is there any side effect for using
these products? There is no side effect associated
to this product because it is made of natural herbs.
4. How long will it take effect? For Tongkat Ali product, it will
take some time to see the result after a regular intake. Tongkat
Ali acts by stimulating testosterone and c-GMP production.
By enhancing the synthesis of the hormone it requires a longer
time period to establish its effects. The benefits are felt
gradually after a period of time. Optimal effectiveness should
be felt within a week of continuous use. When the testosterone
level increases, health and vitality are rejuvenated. For
Manjakani Plus Gel, you will see the effect almost immediately;
maximum effect will be felt within 10 to 15 minutes after
application.
5. Why can't I find these products in my country? Our products are only available in South East Asia, particularly in Malaysia due to the availability of the herbs 'Tongkat Ali' and
'Manjakani' which can only be found in this region.
6. Is there any refund policy? Yes, if for some reason you are
unsatisfied with your purchase, you may send the unused product
in a good condition back to us within 30 days of your order
and receive exchange or refund on your merchandise. Delivery
and handling charges on returns are NOT refundable, but we will
send all exchange items freight free.
7. How much is the shipping fare? We will deliver our products right to your door step anywhere in the world at only USD 5 flat for each product purchased.
8. What type of courier service do you use? We use Registered Mail via Malaysian Postal Service. We are not using express delivery because it's very expensive to ship the product from Malaysia to your country. We are trying to keep the price of our products as low as we can, and also not to burden you as our customer on the shipping charges.
9. How long can I receive my order? We will ship your product on the
next day after your order, and please allow 2-3 weeks for
the product to arrive at your doorstep.
Normally, it will take 1 week for the product to reach your country. It will take another 1 - 2 weeks for the custom clearance. Please take note that if you are using online check, we will wait for the clearance of the check before we can proceed with the shipment of the products. Therefore, it will take more time for your products to reach you, normally 1 - 2 weeks longer than using credit cards.